La Verniaz Et Ses Chalets

The only thing good about this place is the quietness and the lake view and some of the staff are friendly.

We were deceived by booking.com photos. We booked for a classic lake view room and according to the photos, the room was ok with modern setting and spacious bathroom. But we were NOT given any of the rooms seen on booking, there was just one last photo out of the 14 photos that was an old room with an old bathroom. We were given that one! The sheets are always dirty with stains on them, no matter how many times they change it! Also, inside the sheets were insects everywhere, we couldn’t sleep comfortably. There was no room service except for breakfast. If we want to order lunch or dinner in the room we couldn’t do that. It was difficult especially if you are traveling with kids. At the pool side we waited half an hour for someone to order some snacks, when the lady came she ignored us and helped the couple who came after us, she didnt even bother to ask if we were waiting first. And when it was our time to order she was like” can you give me just 2 minutes” and she left! The rooms are too old, the towels are heavily used and old too. There is no one to help you with your luggages while checking out. We called and request help and no one showed up. I have no idea why this hotel is a 4 star hotel. It would just give it a 3 star hotel. It was basically renting a room in a house with help your self service. We didnt like it at all and we would never go back especially with the room that they gave us it was different than the one we saw at booking.com