Acapulco hotel vicini a Amazing World

Punti positivi: Very nice facilities.

Punti positivi: Perfect in every way

Punti negativi: Nothing it was great

Punti positivi: The location and good service.:))

Punti negativi: When you are at the beach area, they do not have waiters service.

Punti positivi: Ottima la posizione, le due piscine e la spiaggia!!

Punti negativi: Non ho trovato la stanza salubre per dormire molte notti tenuto conto l'umidità che entra dal balcone della stanza .... infatti il tavolino (interno) era sempre bagnato di conseguenza inutilizzabile e dall'odore si avvertiva un'umidità in stanza elevatissima!!

Punti positivi: The weather, location the view

Punti negativi: Everything was great

Punti positivi: Very comfortable place to stay.

Punti negativi: The price was cheaper . When i got there

Punti positivi: Confortable for all family

Punti negativi: My dad was birthday the hotel give a little bit cake when we have villas for 6 people??? Why no make all happy

Punti positivi: The beach

Punti negativi: The majority of the staff were rude. Staff wouldn’t smile did not make me feel like you at home. The majority wouldn’t greet you. I went to the play area to take my daughter as soon as I walked in the staff didn’t greet me nor did they ever approach me I was standing about 5 mnts no one greet me. I left right away never went back .

Punti positivi: Great attention.

Punti negativi: Everything fine, except for paying 100 pesos per day for parking

Punti positivi: The staff is outstanding, personable and really want guests to enjoy their time. The hotel lobby, bar and Salsa restaurant are fantastic upgrades and beautiful. The location is perfect.

Punti negativi: The music noise some nights coming from the Costera are a little loud.

Punti positivi: Cheap price and central position on the strip - if you wish to be in this area.

Punti negativi: The hotel is undergoing extensive renovations which means the main swimming pool is shut. Rooms are also tired, but that's Acapulco all over.

Punti positivi: El staff es súper amable, la habitación muy limpia y con muy bonita vista

Punti negativi: El acceso a la playa está complicado, son muchas escaleras, no atendieron una fuga de agua que solicitamos y tardó mucho el room service. Había remodelación y no nos avisaron.

Punti positivi: good location and nice beach. Excellent breakfast.

Punti negativi: THe room was not ready the night we arrived. THey had not confirmed the reservation from Booking.com. The AC does not work properly. It leaves the room humid, stuffy and with a mildew smell. THere is no Internet in the rooms, only in a small area in the lobby. No telephone service unless you open a voucher with your credit card. Noisy people on the aisles late at night, we had to call security.

Punti positivi: We enjoyed the atmosphere and location, the pool, the beach and the ability to get to the beach from the hotel. The lobby area is very open and clean. The ability to get computer access in a foreign country within a few minutes. This was our first trip to Acapulco by way of a cruise and we are already planning a return trip and bring some of the family. We were only there a day but enjoyed the stay.

Punti positivi: Well since we arrive to the hotel the staff was pretty kind and serviceable, then we had some problems with the room and they give us a better room for the mess. Finally when we were about to leave we miss our documents and they help us to find a solution in the airport. We defiantly gonna come back to this hotel

Punti positivi: Me and my girlfriend stayed at this hotel for 9 days. Its located at the best beach area in Acapulco. We will definitely stay at this hotel again if we are going back. A special thanks to the nice waiter Cuauhtemoc and for the good service from Socrates in the reseption.

Punti negativi: A water slide from the beach pool out in the sea :)

Punti positivi: Colazione e vista

Punti positivi: buona posizione sul mare, colazione buona, ma non ha i canoni o i requisiti per un 5 stelle, magari un 4 stelle , paragonando i 5 stelle in Europa.

Punti negativi: al mare , le sedie a straio del Hotel sono troppo indietro rispetto al mare, quindi per andare più vicino al mare, ci sono i privati, persone che affittano a pochi soldi le straio o gli ombrelloni, non credo che questo sia normale, in una struttura a 5 stelle , non ci dovrebbe stare nessuno negli spazi adiacenti all'Hotel, non ce riservatezza , capisco che devono pur farli campare a queste persone, ma non possono fare questo servizio prorio nello stessa spiaggia che usufruisce il cliente dell'Albergo.

Punti positivi: Struttura moderna e confortevole situata sulla spiaggia consigliata a chi vuole godere di un we al mare in relax

Punti positivi: Location

Punti negativi: So crowded

Punti positivi: Nice pools and lovely bar staff. Music in the evenings. Nice breakfast

Punti negativi: Rooms were very cold due to AC being left on prior to arrival. Hotel didn’t have any thick blankets or duvets, only offered us more flat sheets.

Punti positivi: The pools were beautiful on Beach .the rooms were clean was a great location walk to everywhere

Punti negativi: I didn't like that they didn't have any mini fridge or microwaves in the room. And you couldn't get one even if you wanted to pay a small extra charge tell you how to use ice to keep things cold

Punti positivi: Goid location Was clean

Punti negativi: 1h in line for check in I didn't receive all the info on restaurants, their opening hours, check out etc

Punti positivi: Price. Tv channels. Almost all rooms have an an oceon view. Lock box. A.c.. Good toiletries. Not that many sales people on the beach -for Mexico. Taxis here are 400 pesos. Zone 4. They said going back was cheaper. Maybe if you grab a street cab. From hotel it was 400 going back. It seems like this area is where the hotels stop. The area before here seemed newer. There is a rock barrier at the fiesta hotel, so, you can't walk the whole beach. You have to pick a side or walk up to the street and over. This hotel was the only one that did not have a sewer next to it fouling the water in front of it. I'd wager it is the best choice you could make if you want to stay in this area. Had fox news over cnn.

Punti negativi: The place is made of stucco. Looks a little more modern in the photos. A little noisy. City noise and neighbors. Thin walls. Water from shower was smelly. Restaurants around here didn't even look open much of the time. I'm sure they were but I just at at the nearby KFC, bk and subway. I thought I booked a room with breakfast. They said I didn't. No big deal. Girl who checked me in could not speak English. Again, not a big deal. Tv channels had weird numbers. Like 38-561. Made it a little challenging.

Punti positivi: I love the room with ocean view, because it had lots of windows for an astonishing view. Very rich and tasty breakfast. Nice beach area! And Victor at the reception this morning - excellent customer service! Super friendly and professional!!!

Punti negativi: The sofa in the room - very used (looks dirty). Unfortunately not giving any added value to the room, just the opposite.

Punti positivi: Good

Punti positivi: Had a great sty at this newly renamed Hotel. The pools are great, the service is first class. We ordered room service and it was presented professionally, elegantly and politely, kudos to the waiter,

Punti negativi: Nothing

Punti positivi: Housekeeping was great.

Punti negativi: Beds are hard as a rock. Swimming area is slippery as ice I slipped on the hard cement around pool and my knee is fractured. After I fell I got into the pool to help knee feel better and security guard starts yelling at me about wearing a shirt in damn swimming pool. REALLY!!! where were you a minute ago you should have been warning people about slippery pool area or get a mop and clean up whatever is on damn cemeny! Nice job DS... If you stay here look out for pool area it's a very very slippery surface. Also, Wtf is up with dinning area??? every evening in middle of the common area around the elevators. It was like crashing a wedding party every night when we came back to hotel, atleast make a path for other guest not dining at your hotel I didn't enjoy having to limp through crowds of guests eating and dancing. By the way it would have been nice to have a call from the front desk to see if needed to go to hospital or clinic. Oh well the did great job keeping the shirts out of the pool!!!

Punti positivi: Nice location, nice friendly staff, nice room as appeared on pics. Beach front facility, felt very safe in the area. Breakfast was ok fro European traveler and I believe was great for Mexican travelers.

Punti negativi: Small swimming pool and swimming pool area, one appeared to be dirty all the time the one that is beach front small swimming pool for kids. Needs ASAP upgrade on facilities very plain everything, more expensive prices in the bar comparing with other 5stars hotels in the area. I have been in many 4star hotels much better than this hotel. Don’t take me wrong I was not expecting luxury but everything seemed very plain and very basic.

Punti positivi: I love villas la Lupita at the beginning I thought it was not going to be a good choice!!! But when I get there I like it.. it's clean no noise... good area really good service... accessible..close to the beach..

Punti negativi: Well the only thing that I don't like it's that they don't have elevator...and my surprise was when I got there and they told me that my room was in the 4 floor and bring up all my luggage and later to bring them down at the time to leave...

Punti positivi: Great place, clean, comfortable and polite staff. :)

Punti positivi: The bed very comfortable ,,

Punti positivi: We were greeted quickly by Mary and was given an upgrade by Edgar to a partial ocean view. Pool water was welcoming and pool area offered a magnificent view of the beach and area. Pool staff were accommodating and friendly. Restaurants served great food at a reasonable price. Having Sanborns store attached to hotel was a bonus as well. Would definitely return.

Punti positivi: Good location

Punti negativi: Hotel caught on fire on our second day of stay. No organization of staff when it came to emergency situation. We weren’t relocated to another hotel until 2:00am

Punti positivi: Everything

Punti negativi: N/a

Punti positivi: The rooms are big and clean, the location its perfect and the service its ok.

Punti negativi: i dont like a lot de pool and restautant beacuase both are small, and all time its full in a normal weekend

Punti positivi: Food at El Delfin was awesome! Great staff. Housekeeping was so Kind and friendly!

Punti negativi: Last day that we left, Only Hot water worked in the Shower. Made it very painful to shower as I had just received a sun burn.

Punti positivi: Great service

Punti positivi: The rooms are big, the location is very centric and the beach of the hotel is nice. The swimming pools are just ok, nothing fancy but they are clean.

Punti negativi: The facilities need an update, the rooms are humid and just with the very simple and basic amenities. Rooms are cold.

Punti negativi: Always a lot of waiting for the elevators. The capasity was for certain not built for so many guest. could easily wait more than 5 minutes to get an elevator. Stairs was not an option, living on 22. floor..

Punti positivi: Pools

Punti negativi: Roaches in the rooms, staff names David suggested to "Shake up the room" to remove any more roaches..tried to contact Management 2 attempts on diferent days and failed, refused to discuss the problem..management emails booking saying they are trying to contact me, which is weird cause they know which rooms im in since we got 3 rooms, and have videos and pics of roaches

Punti positivi: posizione comoda tra centro storico e centro villeggiatura, prezzo migliore tra quelli della zona, colazione ottima e abbondante e personale disponibilissimo

Punti negativi: struttura un po decadente (vedi infissi vecchi), frigo assente

Punti positivi: View from the 17th floor balcony on the sea is magnificent

Punti negativi: Repair was done a long time ago and obviously has not been updated in recent years 10. If you want to plunge into the atmosphere of the 80s / 90s, these are excellent decorations for them ;)

Punti positivi: location was nice. hotel was clean.

Punti negativi: you have to pay for everything even in the hotel. You pay for the parking, chairs or hut on the beach, and so on.

Punti positivi: The pool

Punti negativi: The staff at the front desk, except from Angel, the ladies are mean and they don’t explain anything to you, like schedules, what are the cards for, always with their mean faces. If they don’t like to work on customer service areas, what are they doing there?? If you stay here because you had great experiences on another Krystal location (like I did) Acapulco is not the case, the rooms are very old and smelly, they don’t give you toiletries, I had to ask for towels many times before they were provided. You hace to pay $500 deposit so you can use the safe at your room. Every time I stay at a hotel they give you a water bottle or have fridge and coffee maker. This is not the case I had fun, yes, I liked Acapulco, of course, I will come back to this hotel? No way, if you are paying a nice hotel and a good price, choose something else.

Punti positivi: It’s great for the reason that sits right in front of the beach few steps and you are in the ocean

Punti negativi: It’s out dated it needs a major remodel. Not as it shows in the videos when I was looking for a hotel

Punti positivi: I like it all hotel clean good location etc

Punti negativi: No wifi in 17 floor i have to put 18

Punti positivi: The beach was nice

Punti negativi: Staff did not care. Mgmt cared less. I never got the room I requested. They asked me to change rooms on the 2nd night so they could clean the floor for covid. Then they came an hour late to move me. THey moved me to a room with no wifi. THen I waited another 30 minutes for someone to come and just verify there was no wifi. Then they moved me to a uncleaned room. Later they said the guests never checked out. Then they moved me to another room with no wifi even though I have to work during the day. They said there were no more rooms but they would get me that dirty room the next day. The next day, they sold that room and promised me another, Then they sold that room and moved me to another room on the 5th floor also with no wifi and no king bed still. Finally on the 4th night they moved me to a room with a King bed and wifi but no Mountain View. They offered nothing in return. They didn't care that they wasted nights of my vacation or put my pillows on the floor of the hallway or anything. Some of the rooms were terrible and needed paint. Some were ok.

Punti negativi: the elevators are really bad.

Punti positivi: clean facilities,good service,friendly people

Punti negativi: Food specially lunch and dinner

Punti negativi: The hotel is too old so facilities are not good.

Punti positivi: The location.

Punti negativi: Not well kept, the towels and sheets had stains on them, the room smelled like humidity and everything looked very old and damaged.

Punti positivi: Nothing. This hotel should not be in business.

Punti negativi: No wifi on rooms. I am an online English Teacher and had to cancel $200usd worth of lessons as the only wifi is diabolical wifi in the lobby that never worked. The staff constantly glare at you suspiciously. Strange smell of sewage in bathroom. No shampoo provided.

Punti negativi: Not WiFi on the rooms

Punti positivi: I don't know, If I return again to this place, This place It was not clean at all, have a good theme and ambient but they need to do remodeling their installations, I recomend to remove the color of the rooms, all in blank It will fix this, the elevator scary me a lot because is to old.

Punti negativi: The rooftop pool was dirty had a tamarind color, a lot of chlorine and no longer have a jacuzzi. The curtains in the room were dirty.

Punti positivi: The pool

Punti negativi: The staff they don't have a good attitude

Punti positivi: Ho apprezzato l'ospitalità. Vorrei aggiungere che l'hotel è ideale per una famiglia, visto che le camere sono dotate anche di cucinotto e le piscine sono con l'acqua bassa e i giochi per i bambini.

Punti negativi: l'albergo purtoppo presenta una struttura un pò vecchia, andrebbe in alcuni punti ristrutturato, si vede che ha un pò di anni. Non e' proprio un 4 stelle....

Punti positivi: location and employees willingness to please

Punti negativi: very old hotel, not updated in a long time, internet not usable, phone system archaic. It is a shame, because this place could be a very good hotel with some investment