Recensioni recenti
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- Positive
- Neutrali
- Negative
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10,0
Punti positivi: Helpful and friendly staff. Kelly kept in touch with me the week before and up to my reservation date. The checkout was quick and easy. The drop-off was after hour and was just as simple. I will continue to use Enterprise as my rental company.
Punti negativi: Honestly, everything went better than I thought it would. Keep up the great work at the Aurora, Co. center on E 6th Ave.
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10,0
Punti positivi: Staff was excellent, both in person and over the phone! Prompt, courteous, and thorough. Definitely recommend this specific Enterprise location
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2,0
Punti positivi: Nothing because I never rented from you
Punti negativi: Nothing because I never rented a car
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8,0
Punti negativi: Receive the car I rented.
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9,2
Punti negativi: I verified twice I needed to extend, but had a call inquiring why I hadn’t returned.
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10,0
Punti positivi: Staff was really friendly
Punti negativi: to have extra parking space by the moment of drop off
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9,6
Great Hire Car Company and People
Punti positivi: Very friendly
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6,0
Quit pushing add-ons
Punti positivi: The location was convenient and we were processed relatively quickly.
Punti negativi: The agent spent too much time trying to push unnecessary insurance by using scare tactics. They missed an opportunity to provide a good customer service experience and instead focused on up-selling ad nauseum, and in doing so have forced me to contact their customer service to correct an issue.
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10,0
Punti positivi: Nice new car, kind staff - gave us a ride to the station after drop off, no problems during rental, great experience overall
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8,0
Punti positivi: Courteous, efficient, no problems. Consistent with past experience.
Punti negativi: Nothing.
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10,0
Punti positivi: Even though Enterprise was overbooked due to a local hail storm, they were very accommodating . To the point of giving me an upgrade to meet my needs. The customer service was outstanding.
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2,0
Don't deliver on promise
Punti negativi: I made a reservation through Kayak for a rental from Enterprise. Half hour later when I went to get the rental, the agency had no vehicles. In fact no enterprise in town had any rental cars available. Why make a reservation if you don't know what was available in an area. We had a last minute car trouble and needed the rental very bad. I will not use kayak for car rentals in the future
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10,0
Punti positivi: Helpful and friendly staff. Kelly kept in touch with me the week before and up to my reservation date. The checkout was quick and easy. The drop-off was after hour and was just as simple. I will continue to use Enterprise as my rental company.
Punti negativi: Honestly, everything went better than I thought it would. Keep up the great work at the Aurora, Co. center on E 6th Ave.
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10,0
Punti positivi: Staff was excellent, both in person and over the phone! Prompt, courteous, and thorough. Definitely recommend this specific Enterprise location
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9,2
Punti negativi: I verified twice I needed to extend, but had a call inquiring why I hadn’t returned.
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10,0
Punti positivi: Staff was really friendly
Punti negativi: to have extra parking space by the moment of drop off
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9,6
Great Hire Car Company and People
Punti positivi: Very friendly
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10,0
Punti positivi: Nice new car, kind staff - gave us a ride to the station after drop off, no problems during rental, great experience overall
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10,0
Punti positivi: Even though Enterprise was overbooked due to a local hail storm, they were very accommodating . To the point of giving me an upgrade to meet my needs. The customer service was outstanding.
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2,0
Punti positivi: Nothing because I never rented from you
Punti negativi: Nothing because I never rented a car
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6,0
Quit pushing add-ons
Punti positivi: The location was convenient and we were processed relatively quickly.
Punti negativi: The agent spent too much time trying to push unnecessary insurance by using scare tactics. They missed an opportunity to provide a good customer service experience and instead focused on up-selling ad nauseum, and in doing so have forced me to contact their customer service to correct an issue.
recensione fornita da -
2,0
Don't deliver on promise
Punti negativi: I made a reservation through Kayak for a rental from Enterprise. Half hour later when I went to get the rental, the agency had no vehicles. In fact no enterprise in town had any rental cars available. Why make a reservation if you don't know what was available in an area. We had a last minute car trouble and needed the rental very bad. I will not use kayak for car rentals in the future
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