Trova voli economici su Aigle Azur

What a nightmare

Punti positivi: Nothing at all

Punti negativi: We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again

worst airline customer service!

Punti negativi: I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!

Punti negativi: Retard

Punti positivi: les personnels sont très gentil

Punti negativi: retard du vol

Flight delayed for more than 2 hours.

Punti negativi: Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.

Okay.

Punti positivi: We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!

Punti negativi: The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.

Lousy flight

Punti positivi: Nothing

Punti negativi: We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.

Punti negativi: Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.

Disorganized

Punti negativi: Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.

Poor

Punti positivi: Ground and flying staff were really nice

Punti negativi: The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.

Punti positivi: Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline

ni reponse ni solution satisfaisante de la part du

Punti negativi: retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL

Punti negativi: They lost my luggage

Luggage

Punti positivi: I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.

Punti negativi: I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud

Travel delay

Punti negativi: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.

Airline needs more staff

Punti positivi: Flight itself was smooth.

Punti negativi: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.

Successful flight - but improvements needed!

Punti positivi: The flight was generally fine. It was on time with friendly service.

Punti negativi: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.

Plane was moved and i had to book another

Punti negativi: Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.

Typical Algerian service

Punti negativi: I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.

Wife had brain surgery

Punti positivi: Nothing

Punti negativi: Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?

Punti positivi: Staff was nice.

Punti negativi: No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...

Punti negativi: Bulkhead did not have much leg room

Delayed and Confused

Punti negativi: the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.

This was not among the best flights I have ever be

Punti negativi: The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!

Punti negativi: Retard

Punti positivi: Il personale è stato molto gentile

Punti negativi: Ritardo del volo

Volo in ritardo di oltre 2 ore.

Punti negativi: Alla fine ho perso il treno per Lourdes & ho dovuto pagare € 151,90 per un altro biglietto del treno.

Volo scadente

Punti positivi: Niente

Punti negativi: Siamo partiti con un'ora di ritardo. Abbiamo trascorso un'ora in piedi nella passerella fino a che non ci hanno fatto imbarcare. Nessun pasto a bordo, solo dell'acqua. Posto centrale. Aereo della Electra Airways bulgara.

Punti positivi: Molto male. Volo in ritardo per più di 2 ore. Nessuna informazione al cancello o.da parte della compagnia aerea

Punti negativi: Hanno perso il mio bagaglio

Punti negativi: Paratia non hanno molto spazio per le gambe

Ritardato e Confuso

Punti negativi: Il volo è stato notevolmente ritardato senza la comunicazione diretta ai titolari di biglietti. L'imbarco è stato un incubo. Molte persone sono state confuse su quale linea stare, quando salire a bordo, ecc. Non avevano alcun segno per indicare le istruzioni d'imbarco, personale era un po' maleducato, e l'inglese era molto povero. La compagnia aerea ha fornito un voucher ma non era utile poiché il tempo in cui ha dato loro era troppo vicino all'orario di imbarco e non era rimborsabile all'aeroporto di arrivo.