Trova voli economici su Aigle Azur

Punti negativi: Terrible service, not even water provided for free. Everything is for payment.

Punti negativi: Website let me believe that I had purchased extra luggage but when I got to airport it wasn’t the case and despite showing email that proved my intent to buy the luggage early, customer service charged me gate price.

Poor

Punti positivi: Not much to like

Punti negativi: Late as usual. Without any communication. The flight was delayed 2 hours and no announcement was made till half an hour later. Boarding gate changed twice without announcement either. Not enough overhead for carry ons had to stow both under my seat.

50€ luggage extra charge

Punti positivi: It was on time

Punti negativi: I booked my ticket month ago. Know I’ll travelling with my suite case, so I booked with 1 piece carry luggage option. But at orly airport the Eagle Azur company charged me 50€ euro for the luugage.

Punti positivi: Time of the flight, service in the Paris airport Good food and beverages in the return, delay both ways

Punti negativi: No tv screen, food was not at all delicious in the going to Paris, no comfortable chairs

Scammers Aigle Azur

Punti negativi: Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.

What a nightmare

Punti positivi: Nothing at all

Punti negativi: We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again

worst airline customer service!

Punti negativi: I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!

Punti negativi: Retard

Punti positivi: les personnels sont très gentil

Punti negativi: retard du vol

Flight delayed for more than 2 hours.

Punti negativi: Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.

Okay.

Punti positivi: We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!

Punti negativi: The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.

Lousy flight

Punti positivi: Nothing

Punti negativi: We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.

Punti negativi: Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.

Disorganized

Punti negativi: Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.

Poor

Punti positivi: Ground and flying staff were really nice

Punti negativi: The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.

Punti positivi: Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline

ni reponse ni solution satisfaisante de la part du

Punti negativi: retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL

Punti negativi: They lost my luggage

Luggage

Punti positivi: I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.

Punti negativi: I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud

Travel delay

Punti negativi: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.

Airline needs more staff

Punti positivi: Flight itself was smooth.

Punti negativi: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.

Successful flight - but improvements needed!

Punti positivi: The flight was generally fine. It was on time with friendly service.

Punti negativi: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.

Plane was moved and i had to book another

Punti negativi: Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.

Typical Algerian service

Punti negativi: I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.

Wife had brain surgery

Punti positivi: Nothing

Punti negativi: Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?

Punti positivi: Staff was nice.

Punti negativi: No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...

Punti negativi: Bulkhead did not have much leg room

Delayed and Confused

Punti negativi: the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.

This was not among the best flights I have ever be

Punti negativi: The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!

Punti negativi: Servizio terribile, neanche l'acqua fornita gratuitamente. Tutto è a pagamento.

Punti negativi: Il sito mi ha permesso di credere che avevo acquistato bagagli extra, ma quando sono arrivato in aeroporto non è stato il caso e nonostante la visualizzazione di e-mail che ha dimostrato la mia intenzione di acquistare il bagaglio in anticipo, il servizio clienti mi ha addebitato il prezzo del cancello.

Scarso

Punti positivi: Non mi piace molto

Punti negativi: In ritardo come al solito. Senza alcuna comunicazione. Il volo è stato ritardato di 2 ore e nessun annuncio è stato fatto fino a mezz'ora più tardi. La porta d'imbarco è cambiata due volte senza annuncio. Non c'era abbastanza spazio in alto per i carry-on da poter riporre entrambi sotto il mio sedile.

50€ di bagaglio a pagamento

Punti positivi: Era in orario

Punti negativi: Ho prenotato il mio biglietto il mese fa. So che viaggierò con la mia suite case, quindi ho prenotato con 1 bagaglio a mano. Ma all'aeroporto di orly la società Eagle Azur mi ha fatto pagare 50 euro per il luugage.

Punti positivi: Orario del volo, servizio all'aeroporto di Parigi , Buon cibo e bevande in cambio, ritardano entrambi i sensi

Punti negativi: Non c'era lo schermo della tv, il cibo non era affatto delizioso nel andare a Parigi, non c'erano sedie comode

Scammers Aigle Azur

Punti negativi: Condizioni orribili per i bagagli - abbiamo cercato di acquistare un sacchetto extra di 23kg in anticipo, quindi paghiamo solo il 50%, ma apparentemente non sono interessati a questo, i pagamenti non passano attraverso. Quindi non avevamo altra scelta se non quella di pagare 70Euro per una singola borsa, quasi il prezzo del biglietto .. Ridicolo e deludente. È la seconda volta che accade con quella compagnia aerea, non andando usarlo più ..

Che incubo

Punti positivi: Niente affatto

Punti negativi: Avevamo la carta d'imbarco e abbiamo chiesto di non poter effettuare il check-in perché non siamo riusciti a trovarci nel sistema. Avevamo una ricevuta per pagare le borse online e la donna non lo guarderebbe, non lo accuserebbe o lo accettasse e ci ha fatto pagare il doppio per il nostro bagaglio un incubo generale non volerà mai più questa compagnia aerea

Punti negativi: Retard

Punti positivi: Il personale è stato molto gentile

Punti negativi: Ritardo del volo

Volo in ritardo di oltre 2 ore.

Punti negativi: Alla fine ho perso il treno per Lourdes & ho dovuto pagare € 151,90 per un altro biglietto del treno.

Va Bene.

Punti positivi: Abbiamo volato da Porto, Portogallo a Parigi. Le informazioni turistiche all'aeroporto di Porto erano molto utili. La compagnia aerea ha fornito un po' di cibo!

Punti negativi: Il sito era molto confuso. Ho avuto un momento difficile capire se ho dovuto pagare o meno extra per controllare una borsa lasciando il Portogallo. Io e mio marito avevamo vino e olio d'oliva nel nostro bagaglio, quindi sapevamo che non potevamo portare i nostri bagagli. Un passeggero, molto più giovane di me, ha trovato impossibile e ha finito per pagare il doppio di quanto doveva pagare il prezzo "aeroporto".

Volo scadente

Punti positivi: Niente

Punti negativi: Siamo partiti con un'ora di ritardo. Abbiamo trascorso un'ora in piedi nella passerella fino a che non ci hanno fatto imbarcare. Nessun pasto a bordo, solo dell'acqua. Posto centrale. Aereo della Electra Airways bulgara.

Punti negativi: Il volo è stato ritardato per quasi 3 ore perché non avevano la disposizione dei posti a sedere da Parigi. Alla fine le persone sono state informate di salire a bordo e di scegliere solo il posto che volevano, compresi quelli di noi che avevano pagato per la scelta del posto online e hanno effettuato il check-in online. Il sito web su come aggiungere i bagagli è molto complicato e ci ha richiesto molto tempo per capire. Il personale era scortese. Abbiamo perso il collegamento ferroviario a causa del ritardo del volo. Non riprenderà questa compagnia aerea. L'equipaggio era caotico e scortese.

Disorganizzato

Punti negativi: Processo di imbarco estremamente disorganizzato. Non siamo stati chiamati a salire a bordo dai nostri numeri di posto. Piuttosto, siamo stati raccolti come bestiame fino alle porte dell'aereo. Una volta che ci siamo accunched in su insieme per circa 15 minuti, metà di noi sono stati istruiti per uscire fuori e salire a bordo dell'aereo attraverso il retro. Esperienza molto sgradevole.

Punti positivi: Molto male. Volo in ritardo per più di 2 ore. Nessuna informazione al cancello o.da parte della compagnia aerea

soluzione ni reponse ni satisfaisante de la part du

Punti negativi: Retard de de + de 12 h du vol et apres 2 semines tourjours pas de réponse du service client quant au dédommagement : service aux clients : NUL